Privacy Policy

We collect information you provide directly to us, such as when you create an account, subscribe to a plan, or contact us for support. This includes: • **Account Information**: Name, email address, password, and billing details. • **Business Data**: Financial records, invoices, inventory data, and transaction history you upload or sync. • **Usage Data**: How you interact with our platform, features used, and session duration. • **Device Information**: IP address, browser type, operating system, and device identifiers. • **Communications**: Messages you send us via support channels or email.

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices, updates, and support messages • Respond to your comments and questions • Monitor and analyze usage patterns to enhance user experience • Detect and prevent fraudulent transactions and other illegal activities • Comply with legal obligations and enforce our terms

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • **Service Providers**: Third-party vendors who assist in operating our platform (payment processors, cloud infrastructure, analytics). • **Business Transfers**: In connection with a merger, acquisition, or sale of assets. • **Legal Requirements**: When required by law, court order, or governmental authority. • **Protection of Rights**: To protect the rights, property, or safety of XTERWISE, our users, or others.

We implement industry-standard security measures to protect your data: • AES-256 encryption for data at rest • TLS 1.3 for all data in transit • SOC 2 Type II certified infrastructure • Regular third-party security audits and penetration testing • Multi-factor authentication support • Role-based access controls Despite these measures, no security system is impenetrable. We encourage you to use strong passwords and keep your credentials confidential.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. We will retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.

Depending on your location, you may have the following rights: • **Access**: Request a copy of the personal data we hold about you. • **Correction**: Request correction of inaccurate or incomplete data. • **Deletion**: Request deletion of your personal data ("right to be forgotten"). • **Portability**: Receive your data in a structured, machine-readable format. • **Objection**: Object to processing of your data for certain purposes. • **Restriction**: Request restriction of processing in certain circumstances. To exercise these rights, contact us at privacy@xterwise.com.

We use cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a prominent notice on our platform. Your continued use of our services after the effective date constitutes acceptance of the updated policy.